Contact Us

The MedicalBillReader team is here to help. Whether you have a question about how the tool works, want to report a problem, or need to submit a privacy-related request, we are happy to assist. Medical Bill Reader is a free AI-powered tool that helps patients understand confusing medical bills and insurance Explanations of Benefits in plain language. You upload a photo or PDF of your bill, and our AI reads every charge, translates procedure codes and medical jargon into straightforward explanations, flags potential billing errors, and suggests clear next steps so you know exactly what you owe and why.

What Kinds of Questions We Can Help With

Our support team can assist with a range of topics related to using Medical Bill Reader. If you are having trouble uploading a bill, receiving an error during analysis, or your results seem incomplete, we want to hear about it so we can improve the tool. We also welcome general feedback about the user experience, suggestions for new features, and questions about what file formats are supported. If you are unsure whether Medical Bill Reader can handle a specific type of document, such as an itemized hospital statement, a dental bill, or a pharmacy receipt, feel free to ask before uploading.

Please note that we cannot provide medical advice, financial advice, or help you dispute a specific charge with your provider. Our tool is designed to explain your bill in plain English and flag potential errors, but any disputes or negotiations should be directed to your healthcare provider's billing department or your insurance company.

General Inquiries and Support

For general questions, feedback, or support requests, email us at:

support@medicalbillreader.com

What to Include in Your Message for Faster Support

To help us resolve your issue as quickly as possible, please include the following details when you contact us:

• A brief description of the issue or question you have.
• The type of document you uploaded (medical bill, EOB, hospital statement, etc.).
• The file format you used (JPG, PNG, or PDF).
• The browser and device you were using (for example, Chrome on Windows or Safari on iPhone).
• Any error messages you saw during the upload or analysis process.

Including these details upfront helps us diagnose the problem without needing to send follow-up questions, which means you get a resolution faster.

Privacy and Data Deletion Requests

We take your privacy seriously. Medical Bill Reader processes uploaded bills in memory and deletes them immediately after analysis is complete. We never store your bill images or PDFs on our servers, and the contents of your medical bills are never logged, saved to a database, or shared with advertising networks. Your analysis results exist only in your browser session and disappear when you close or refresh the page.

If you have questions about how your data is handled, want to request deletion of any personal information we may hold such as server logs or analytics data, or need to exercise your rights under privacy laws such as the CCPA, GDPR, or state health data laws, email us at:

privacy@medicalbillreader.com

We respond to all privacy requests within 45 days as required by applicable law. For full details on how we collect, use, and protect your information, see our Privacy Policy.

Expected Response Times for Inquiries

We aim to respond to all general inquiries within 1-2 business days. Privacy and data deletion requests are handled within the timeframes required by your state or country's privacy laws, typically within 45 days. If your request is urgent, please include the word "urgent" in the subject line and we will prioritize it accordingly.

Frequently Asked Questions About Contacting Us