Contact Us
Last reviewed: August 2, 2026
The MedicalBillReader team is here to help. Whether you have a question about how the tool works, want to report a problem, or need to submit a privacy-related request, we are happy to assist. Medical Bill Reader is a free-to-start AI-assisted tool that organizes visible fields from supported medical bills and insurance Explanations of Benefits. AI output can be incomplete or incorrect and does not determine what you legally owe.
What Kinds of Questions We Can Help With
Our support team can assist with a range of topics related to using Medical Bill Reader. If you are having trouble uploading a bill, receiving an error during analysis, or your results seem incomplete, we want to hear about it so we can improve the tool. We also welcome general feedback about the user experience, suggestions for new features, and questions about what file formats are supported. If you are unsure whether Medical Bill Reader supports a file type or size, you can ask before uploading. Do not describe diagnoses, treatments, providers, account details, or other health information in the message.
Please note that we cannot provide medical advice, financial advice, or help you dispute a specific charge with your provider. The tool can organize visible information into questions to verify, but it cannot determine that a charge is wrong. Direct disputes or negotiations to your provider, insurer, or a qualified adviser.
General Inquiries and Support
For general questions, feedback, or support requests, email us at:
What to Include in Your Message for Faster Support
To help us resolve your issue as quickly as possible, please include the following details when you contact us:
- A brief description of the issue or question you have.
- The type of document you uploaded (medical bill, EOB, hospital statement, etc.).
- The file format you used (JPG, PNG, or PDF).
- The browser and device you were using (for example, Chrome on Windows or Safari on iPhone).
- Any error messages you saw during the upload or analysis process.
Do not attach the bill or include patient, diagnosis, treatment, account, or other health information in the email.
Privacy and Data Deletion Requests
Medical Bill Reader processes uploaded bills in application memory and transmits them to Anthropic for the requested report. We do not intentionally write bill files or report text to our own database, logs, or advertising systems. Anthropic's published standard commercial API policy provides automatic deletion within 30 days, subject to account, policy, safety, and legal exceptions; this site does not claim zero-data retention. Your displayed report remains in page memory until you reset, refresh, close, or navigate away.
If you have questions about how your data is handled, want to request deletion of any personal information we may hold such as server logs or analytics data, or need to exercise your rights under applicable privacy or consumer-health-data law, email us at:
Response timing depends on the request and applicable law. For full details on how we collect, use, and protect your information, see our Privacy Policy and Consumer Health Data Privacy Notice.
Frequently Asked Questions About Contacting Us
How do I get help understanding my medical bill?
The fastest way to understand your medical bill is to use our free tool on the homepage. Upload a supported bill or EOB and review the AI-generated report against the original document. If you run into a technical issue, email us at support@medicalbillreader.com without including the bill, report, or health information.
Is my medical bill data safe if I contact you?
Do not send a medical bill or health information by email. Bills submitted through the upload flow pass through application memory and are transmitted to Anthropic for the requested report. Anthropic and infrastructure providers apply the retention terms described in the privacy notices. Technical support does not need the bill or generated report.
What should I include in a support request?
Include the file type, file size, browser, device, and exact error message. Do not attach a bill or include health information in email.
Important Notice
The MedicalBillReader team cannot provide medical advice, financial advice, or billing dispute assistance. Our tool provides informational explanations of medical billing codes and charges only. For billing disputes, contact your healthcare provider's billing department or your insurance company directly.